Home > Jomashop.com Warranty Service Instructions Jomashop.com Warranty Service Instructions: When sending in your watch for warranty service, please follow the following procedure: 1. Please click on the Return/Repair Request Form and fill out the online form. 2. Wait to receive RMA form via e-mail or to be contacted via e-mail/phone regarding repair request. 3. Send the watch back to us. Include the watch (without the manufacturer packaging and manuals) with the RMA form filled out as instructed. Do not include the original manuals or manufacturer packaging with your repair (for Jomashop cannot guarantee that the packaging will be returned). Please pack your watch securely and use a reliable shipping carrier, such as UPS or FEDEX. All shipping costs the responsibility of the customer. For your protection, you should insure your watch for its purchase price. It is not necessary to insure your watch for the full retail price. Watch service repair time can vary depending on the watch brand name and the specific problem of the watch. Usually warranty service repairs take about six to eight weeks for repair. When your watch service is completed, a UPS tracking number will be emailed. Jomashop.com will pay for UPS Ground Shipping back to the customer.